PHV Analyst, Technical Support

Company: Pharmavite
Location: Valencia
Posted on: May 9, 2024

Job Description:

HELP US BRING THE GIFT OF HEALTH TO LIFE.Working at Pharmavite is an experience like no other. With a focus on complete nutrition for all, each endeavor is urgent and every day counts. You'll have the opportunity to work on the #1 selling national vitamin and supplement brand, Nature Made, as well as an exciting portfolio of other products that are shaping the future of the healthy living industry. Consumer-driven innovation, high quality products and a promising portfolio, all driven by a team with a shared sense of purpose -- that's Pharmavite. Join us to bring the gift of health to life.----Critical Success factors for this role:--A Customer-Centric Approach that demonstrates a strong commitment to customer satisfaction, communicating effectively with stakeholders at all levels and providing comprehensive education and training support.--Technical Proficiency and exhibits proficiency across diverse IT domains, enabling the assessment of complex issues and the formulation of value-driven solutions tailored to the site's needs.--Business Process understanding and possesses a deep understanding of the manufacturing site's business processes, facilitating clear communication with stakeholders across all organizational levels.--Participates collaboratively promoting interaction across the organization, cultivating strong working relationships across various IT functions.--Possesses a Value-Driven Approach and proactively seeks opportunities to enhance productivity and streamline operations while optimizing costs, driving continuous improvement initiatives across IT solutions.----Responsibilities:--Spearhead site Technical Support through technical analysis and support of initiatives across all organizational tiers, demonstrating a blend of technical and interpersonal skills to ensure client satisfaction across diverse networking, hardware, software, and web-based environments.--Support the broadest range of facility based IT equipment, including but not limited to network equipment, thin client terminals, audio visual equipment throughout the site and conference rooms, printers, and cabling--Use troubleshooting methodologies to systematically document and refine actionable Knowledgebase articles, empowering users through self-service solutions.--Participate in facility-based project planning as needed and aid and train users on proper use of technology----Understand and work with interfaces between systems and software, collaborating closely with team members to assess requirements and devise action plans aligned with overarching IT objectives.--Install, configure, and maintain networks, operating systems, and software applications with precision, ensuring seamless functionality and reliability.--Diagnose and resolve issues through meticulous interaction with functional partners, thoroughly understanding challenges to provide comprehensive solutions.--Ensure timely communication with customers regarding changes, problems, and issue resolution, fostering transparency and trust.--Develop and deliver tailored training materials to facilitate the proper usage of technical assets, empowering users and maximizing system efficacy.--Regularly monitor the performance of technical systems, proactively addressing issues to maintain optimal functionality and minimize disruptions.--Performs other related duties as assigned.----Minimum Qualifications:--Education:--Bachelors in computer science, Information System or related fields, or equivalent work experience.----Certification:--Professional certifications such as CCIE, CISSP, ITIL, CCNA/CCNP, CISA a plus.----Experience:--Minimum of 3 years of experience in advanced client, server, and network troubleshooting experience.--Minimum of 3 years of experience supporting end-user devices.--Minimum of 3 years of experience in supporting applications across various business functions such as ERP, manufacturing, and supply chain systems.------Knowledge/Skills/Abilities:--Client, server, network troubleshooting experience--Knowledge in troubleshooting hardware issues and replacing hardware on client machines. Network problems, devices such as printers, barcode scanners, digital signage, supporting end-user devices.--Proficient in MS Office applications.--Technical skills to provide guidance to other analysts, developers and engineers.--Possesses ability to learn and work on changing and emerging technologies.--Ability to work in a fast-paced environment and supporting enterprise manufacturing environments.--Develops action plans to solve tactical problems while implementation processes to minimize future occurrences.----Proven ability to provide technical expertise and creative solutions while aligned to organizational objectives and customer needs.--Ability to explain issues and fixes in manner understood by all levels of user knowledge.--Proven ability to lead and provide guidance to contractors and co-workers.--Ability to exercise discretion and independent judgment in the performance of duties.--Occasional afterhours or weekend implementations and support escalation activities--Effective verbal and written communications.------Physical Requirements:--General office environment, ability to sit for long periods of time.-- Ability to move about an office.--Support office, warehouse and manufacturing sites--On location, 5 days a week (Monday-Friday)----Environment:--Exposure to disagreeable elements is negligible.----Safety:--The incumbent must be able to perform this job safely without endangering the health or safety of self or others.------Supervisory Responsibility:--Incumbent will not have direct supervisory responsibility of staff.----OUR OFFERHere, career paths aren't predefined, and bureaucratic limitations don't exist -- you have the opportunity to grow, learn from industry pioneers, and develop the way you want to. Pharmavite is investing more in the development of our team -- to help us deliver on our purpose and help you achieve your career aspirations. Our environment is geared to fuel curiosity, encourage experimentation, and generate learning as this is the way we develop ourselves and our organization.Pharmavite is committed to meeting the needs of our employees and their families with a Total Rewards package that's as comprehensive as the vitamins and supplements we deliver to consumers. With competitive compensation programs and standout benefits, we provide employees with optimal health and well-being -- as well as peace of mind. These rewards -- plus our new recognition program -- ensure employees feel supported both at work and home.--Annual Pay----Annual Pay Range$81,488.00 - $122,283.00--This represents the minimum and maximum base salary range for this role, plus annual incentive.
Various elements are used to determine a candidate s starting salary such as job experience, specific skills, and comparison to internal incumbents currently in the role.-- This information is provided to applicants in accordance with state and local laws.--Visit Pharmavite.com/careers to learn more about our mission and discover an opportunity that's right for you. Health and wellness begins with us.Pharmavite is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status. We do not discriminate in employment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business need.DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job.--CALIFORNIA FAIR CHANCE ACT:Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.--JOB ALERT FRAUD:We have become aware of scams from individuals, organizations, and internet sites claiming to represent Pharmavite in recruitment activities in return for disclosing financial information.Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated on Pharmavite.com s Careers section.If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to:-- email--protected .--#LI-AR1--

Keywords: Pharmavite, Covina , PHV Analyst, Technical Support, Professions , Valencia, California