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Customer Service Associate

Company: Kemp
Location: Covina
Posted on: January 13, 2022

Job Description:

At KPI Group, our sole focus is delivering notable services to our clients and customers. Our entry-level Customer Service Associate plays an integral part in our eminent efforts. We are a diverse team working together to ensure a positive and exhilarating experience for not only our entry-level Customer Service Associate team but all our clients and customers as well.We provide the necessary resources for our Customer Service Associate to be successful. We possess a motivating environment that encourages professional growth from entry-level on for our team. Career possibilities are limitless with KPI Group. As an entry-level Customer Service Associate, you will have the ability to optimize your experience with training in all departments of our firm.Entry Level Customer Service Associate Responsibilities:Work directly with other Customer Service Associates and Management staff to provide accurate information and superior customer service contributesDeliver extraordinary customer care by responding to customer concerns knowledgeably and empowered to provide consistent and impeccable customer experienceEstablish customer accounts, review and accurately enter order information, and handle confidential client informationMeet or exceed daily business goals and expectations to increase profit margins and sales revenueEnsure that customers have a positive experience by exhibiting prideful behaviors, collaboration, and an enthusiastic, positive attitude.Educate customers on product features, values, and any deals or promotionsRequirementsEntry Level Customer Service Associate Requirements:1-2 years of customer service or sales experienceHigh school Diploma / GEDEffective and persuasive communication and negotiation skillsGoal-oriented and resourcefulTrustworthy and Reliable: Ability to handle confidential and sensitive informationExceptional organizational and time-management skillsImmaculate decision making and problem-solving abilitiesPassion for building customer loyalty through remarkable listening, relationship building, and strong written and verbal communication

Keywords: Kemp, Covina , Customer Service Associate, Hospitality & Tourism , Covina, California

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