Front Office Supervisor

Company: UnitedHealth Group
Location: Covina
Posted on: March 13, 2023

Job Description:

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.Position in this function is responsible for supervising various departments and overseeing the daily operations of the Health Center areas of responsibility as determined by the Health Center.Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Oversees the management of the Health Center departments and functions (Registration/Front Desk)
• Oversees the administrative functions for at least four of the following Health Center services or programs:-- Primary Care (Internal Medicine, Family Practice, Pediatrics), Specialty Care (Medical and Surgical), Occupational Medicine Program, Ancillary Services (Radiology or Physical Therapy)
• Ensures department compliance with HealthCare Partners and departmental policies and procedures
• Coordinates patient scheduling with providers' schedules
• Monitors appointment availability and makes recommendations for improving access and provider productivity
• Develops and implements plans to improve patient satisfaction
• Coordinates programs to orient new patients
• Participates actively in organizational committees and directs at least one Health Center committee/group which meets on a regular basis
• Assists the Administrator with long-range planning projects
• Assumes responsibility for all operational functions of the Health Center in the absence of the Administrator as assigned
• Provides direction, leadership and guidance to department supervisors and staff
• Provides staff supervision including hiring, training, motivating, evaluating, counseling an d termination of employees as necessary
• Participates in the development of departmental policies and procedures
• Implements new or updated policies and procedures to ensure compliance with changes
• Functions as a liaison and maintains open communication for areas of responsibility with patients, providers, administration and other departments
• Develops and implements departmental budgets, goals and required reports
• Adheres to Universal Precautions at all times
• Adheres to safety policies and procedures at all times
• Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • 1+ years of post-high school education or a degree from a 2-year college or demonstrated equivalent experience
  • 3+ years of customer service experience
  • Intermediate level of experience with Microsoft Suite
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodationPreferred Qualifications:
    • Bachelor's degree or demonstrated equivalent experience
    • 3+ years of experience in a healthcare setting
    • Managed Care experienceTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employmentCareers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)----OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.California Residents Only: The salary range for California residents is $46,700 to $91,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Covina , Front Office Supervisor, Accounting, Auditing , Covina, California