Customer Service Supervisor
Location: Orange
Posted on: June 23, 2025
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Job Description:
Customer Service Supervisor opportunity available with reputable
Real Estate, Technology company! (Orange, CA) - Send your resume to
https://apply.jobot.com/jobs/customer-service-supervisor/398711282/?utm_source=CareerBuilder
/> This Jobot Job is hosted by: Marcus Curiel Are you a fit?
Easy Apply now by clicking the "Apply Now" button and sending us
your resume. Salary: $70,000 - $90,000 per year A bit about us:
Founded in 2004, this national appraisal management firm
specializes in residential property valuation and compliance
solutions tailored to the mortgage lending and property services
industries. With a U.S.-based team operating across multiple states
and time zones, the company partners with a vast network of over
20,000 licensed appraisers. It is recognized for delivering
reliable, regulatory-compliant appraisal products and
customer-centric service, supporting lenders and real estate
professionals in streamlining their valuation processes. We are
growing and looking for an Assistant Customer Service Manager to
join our team! Why join us? Strong company culture. Competitive
compensation package – base bonus. Comprehensive employer-paid
benefits package. Professional development and growth
opportunities. Job Details Key Responsibilities: Lead day-to-day
customer service operations and ensure top-tier client support
Monitor and drive customer satisfaction metrics and service-level
agreements (SLAs) Manage escalations, resolve client concerns, and
collaborate with internal departments Coach, support, and assist in
training customer service team members Interpret data and reports
to identify trends, issues, and areas for improvement Ensure
compliance with appraisal-related regulations and industry best
practices Act as a liaison between clients, internal teams, and
appraisal partners Qualifications: 3 years of experience in
customer service or operations management Previous experience in
the appraisal, mortgage, or real estate industry preferred Strong
communication and problem-solving skills Proven ability to lead or
assist in managing a service-focused team Comfortable working in a
fast-paced, deadline-driven environment Analytical mindset with
attention to detail and data interpretation skills Familiarity with
customer service platforms, CRMs, and productivity tools Interested
in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive
work environment that celebrates diversity and all qualified
candidates receive consideration for employment without regard to
race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws. Sometimes Jobot is
required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in
a manner consistent with any applicable federal, state, or local
law regarding criminal backgrounds, including but not limited to
the Los Angeles Fair Chance Initiative for Hiring and the San
Francisco Fair Chance Ordinance.
Keywords: , Covina , Customer Service Supervisor, Customer Service & Call Center , Orange, California
