Customer Success Specialist
Company: Cargomatic
Location: Long Beach
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Customer Success Specialist
Location: Long Beach, CA Compensation: $40.00 – $45.00 per hour
About Cargomatic Founded in 2013, Cargomatic is revolutionizing the
transportation industry by powering local freight through the first
and largest digital marketplace for local trucking. Our
proprietary, AI-enabled platform uses real-time location data to
match available cargo space and drivers with shippers who need
freight moved—creating capacity on demand. Cargomatic has been
recognized as a Built In Best Places to Work in 2023, 2024, and
2025, reflecting our people-first culture and commitment to
employee growth, success, and well-being. At Cargomatic, we solve
complex, real-world logistics challenges through collaboration,
curiosity, and innovation. Employees at every level are empowered
to thrive, support one another, and make a meaningful impact. Learn
more at www.cargomatic.com . About the Role Cargomatic is seeking a
Customer Success Specialist to join our team in Long Beach, CA . In
this role, you will collaborate across the Cargomatic network to
ensure shipment operations run smoothly for our most complex
customers. You'll serve as a primary point of contact, manage
day-to-day operations, and help drive customer satisfaction through
proactive problem solving and clear communication. The ideal
candidate is highly organized, detail-oriented, customer-focused,
and thrives in a fast-paced, startup environment. You're
comfortable with ambiguity, enjoy solving problems, and bring an
"all hands on deck" mindset. What You'll Do Serve as the primary
point of contact for enterprise customers, owning all communication
via email, phone, and reporting Manage day-to-day shipment
operations for enterprise accounts and perform additional duties as
needed Collaborate cross-functionally with Sales, Account
Management, Carrier Operations, and leadership to ensure customer
expectations and performance metrics are met Own weekly account
data metrics and key SLAs, ensuring accuracy and continuous
improvement Identify and help implement new products, processes,
and initiatives to support customer growth and engagement Build,
document, and champion processes and SOPs to support the transition
of daily tasks to offshore support teams What You'll Need
Bachelor's degree strongly preferred 3–5 years of experience in
transportation and/or logistics Strong customer support and
customer satisfaction experience Excellent written and verbal
communication skills Ability to think on your feet and solve
problems analytically Comfort working in a fast-changing
environment with shifting priorities Strong sense of urgency and
ability to prioritize daily tasks Ability to learn new technology
and concepts quickly Intermediate to advanced proficiency in
Microsoft Excel Benefits & Perks Competitive compensation Medical,
dental, and vision insurance Flexible paid time off (PTO) and paid
holidays 401(k) plan Employee assistance program (EAP)
Opportunities for professional growth and career development Work
in a high-growth company redefining logistics and supply chain The
hourly rate for this position ranges from $40.00 – $45.00. Actual
compensation will be determined based on job-related factors such
as skills, experience, and qualifications, and may vary from the
posted range.
Keywords: Cargomatic, Covina , Customer Success Specialist, Customer Service & Call Center , Long Beach, California
