Customer Service Representative
Company: Robert Half
Location: Tustin
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Customer Service Representative to join our team in Tustin,
California. This long-term contract position offers the opportunity
to provide exceptional service to residents in a hybrid work
environment, with remote work on Mondays and Fridays and onsite
work from Tuesday to Thursday. If you have a passion for delivering
outstanding customer experiences and thrive in a fast-paced
setting, we encourage you to apply. Responsibilities: • Provide
exceptional customer support by handling inbound and outbound calls
related to resident accounts and maintenance requests. • Address
resident inquiries, concerns, and complaints promptly and
effectively to ensure satisfaction. • Maintain an attentive and
empathetic demeanor while fostering positive relationships with
residents. • Record detailed notes of resident interactions,
inquiries, and resolutions in internal systems. • Collaborate with
internal teams to resolve resident issues and coordinate solutions.
• Follow up with residents to confirm their needs have been met and
issues resolved. • Demonstrate a comprehensive understanding of
services offered to provide accurate and helpful information. •
Navigate multiple software systems efficiently to input and
retrieve resident data. • Manage a high volume of calls with a
focus on resolving issues and enhancing the resident experience. •
Support scheduling and coordination efforts to ensure seamless
service delivery.• Proven experience in customer service,
preferably within a call center or property management setting. •
Strong communication skills, both verbal and written, with a focus
on clarity and empathy. • Proficiency in Microsoft Excel, Word, and
other relevant software applications. • Ability to manage high call
volumes while maintaining professionalism and efficiency. • Skilled
in data entry and maintaining accurate records. • Familiarity with
residential property management or similar industries is a plus. •
Capable of working collaboratively with team members across
departments. • Adept at scheduling appointments and managing time
effectively.
Keywords: Robert Half, Covina , Customer Service Representative, Customer Service & Call Center , Tustin, California
