Competitive Customer Service Experience Manager - Entry Level

Company: Eminent Group
Location: Covina
Posted on: January 13, 2021

Job Description:

We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist, and educate customers on how products work. All candidates must be well-spoken and able to present themselves to others in a professional manner.Eminent Group emanates with pride over the ability to offer a corporate structure that not only includes the development and training of each individual for their entire career with us; but also the ability to transition and promote each qualified individual into a senior management role. That's why our motto here "Life begins at the end of your comfort zone."Tasks and Responsibilities of a Competitive Customer Service Experience Manager: * Interact with customers daily to inform of client products and services* Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.* Ensure and provide quality service to external customers.* Answer all customer inquiries in a timely and professional manner.* Process orders and data entry with high-level accuracy.* Take initiative and resolve and escalations or complaints.* Maintain a positive representation of the company and associated brands at all times.* Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position* Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.* Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.* Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior trainingTeam-based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters the acquisition of quality customers and long term customer loyalty.We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Competitive Customer Service Experience Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.Job Requirements:* Communicate customer service performance objectives to customer service staff* Provide great customer service to external customer* Manage customer service department staff* Log all customer service issues* Improve customer sales and service* Managing all customer service staff* Develop customer service department procedures* Managing the customer service staff for inbound customer* Manage customer service performance metrics* Manage overall customer service operations* Oversee the customer service team* Communicate customer service related issues* Manage customer contact requests from customer feedback data with offsite customer service team* Managing the customer service department* Manage the customer service department* Run the customer service department* Improve customer service quality results* Assure quality customer service to all customers* Resolve customer complaints regarding sales and service* Growing current customer accounts with high level of customer service

Keywords: Eminent Group, Covina , Competitive Customer Service Experience Manager - Entry Level, Executive , Covina, California