Customer Service Outreach Representative - Government Funded Client
Company: KPI Group Inc
Location: Covina
Posted on: April 6, 2021
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Job Description:
In emerging communities, KPI Group partners with the Federal
LifeLine Program to help individuals in need of obtaining cell
phones and services in order to create new opportunities for them.
Many people take their cell phones for granted, but communities in
need can benefit greatly from the level of connection and
communication that personal cell phones provide. Our Federal
LifeLine Program that our client provides trusts KPI Group to reach
into these communities and distribute telecommunication devices in
targeted markets. KPI Group is in need of a Customer Service
Outreach Representative that can connect these targeted markets
with these levels of communication that they deserve.Having
reliable cell service can make it easier to find and keep a job,
raise children and take advantage of new opportunities. In
partnership with major telecommunication companies, KPI Group's
team plays an important role in advancing future
generations.Responsibilities of the Customer Service Outreach
Representative* Conduct target market research and consistently be
knowledgeable about the trends and innovations in our industry*
Maintain professional and technical knowledge by attending daily
educational workshops, reviewing professional publications,
establishing personal networks, and participating in professional
societies* Ensure a trusting relationship with potential new
customers and stay current on how to ensure they are eligible for
the government-assisted program* Collaborate with the Management
team, providing customer insights and statistics to improve
campaign structures and increase telecommunication distribution for
our Federal LifeLine Program* Study accessories offered for our
Federal LifeLine program and make sure to enlighten each potential
customer with their optionsRequirementsRequirements of the Customer
Service Outreach Representative* Previous experience in customer
service, sales, or other related fields* The ability to build
rapport with clients and multitasking is an asset for this role*
Detail-oriented and capability to think and plan strategically*
Have a passion for our customer experience based mission
Keywords: KPI Group Inc, Covina , Customer Service Outreach Representative - Government Funded Client, Government & Protective Services , Covina, California
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