Funeral Arranger/Director

Company: O'Connor Mortuary
Location: Laguna Hills
Posted on: February 17, 2026

Job Description:

Job Description Job Description Salary: $25.00/hr FuneralArranger/ Director O'Connor Mortuary-Laguna Hills, CA Location: Laguna Hills, CA Reports to: General Manager Supervises: N/A Purpose : The primary representative of OConnor Mortuary to prospects and customers seeking at-need funeral and/or cremation services for the deceased, as a compassionate and competent single point-of-contact for the family, and to optimize revenue from his/her cases within the ethical bounds of providing each family what they want and nothing more. This position is the basic revenue engine for the company. Compensation : Hourly salary with overtime, plus select product commissions. Acceptable Performance: $40- 60K.This position is full-time 40hours per week, subject to customer meeting and funeral scheduling and weekend rotation. Benets : Medical and dental benet plans are available to full time employees. The company pays a at rate toward the benet plan selected by the employee. Dependents can be insured on the plans and the full cost passed onto the employee. Benets start after 60 days of employment. Experience : 1 on 1 sales of professional services to consumers Prior mortuary, crematory, and/or cemetery sales desirable, but not mandatory Basic computer skills for computerized Customer Relationship Management database Job Description : The Operations Manager assigns Families to the Funeral Arranger/Director. Funeral Arranger/Directormeet with families at scheduled times and guide families through service and memorial product decisions, maintaining meeting control, and securing signed contract and payment. Thereafter, Funeral Arranger/Director supervises visitation, rosary, funeral, memorial service, and/or burial/cremation. Once assigned, the director is ultimately responsible for every detail and aspect of case management. In case of schedule conicts, the Director will introduce another Funeral Arranger/Director to the family for specic events. Duties : Funeral Arranger/Director implements all of the components of the OConnor Cycle of Excellence including all aspects of funeral planning, clergy and music, casket, marker, event enhancements, memorial stationary products, and options (themed services, catering, etc.) as appropriate. In addition, he/she is responsible for collecting and documenting mandated vital statistics, particularly for preparation of the Death Certicate, preparation and signature of all required authorization and release documents, and for entering case data promptly and accurately into our computer. TheFuneral Arranger/Director insures full and honest disclosure of all prices complying with FTC and State regulations, conditions, options, terms. In addition, this position is crucial in providing truthful answers to all questions, and provides helpful information on collateral issues such as cemetery, shipping, etc. Training : Prior to seeing families the trainee will sit in on arrangements with the training Funeral Arranger/Director, role play and be evaluated compared to competency standards outlined by the company. Roles will be reversed once a minimum standard of performance is established and the training director will sit in observe the trainee with actual family arrangements. Requirement of the position: Directors are required to work a weekend rotating scheduled and will be scheduled on an "Evening Director" on call night during the weekday. Monthly Funeral Arranger/Directormeetings covering a variety of topics are part of the companys commitment to continued training and development. The company provides on-the-job training, which includes Funeral Profession introduction through on-boarding over a two week period (minimum), 90 to 120 day intensive training prior to making arrangements. After you are qualified to meet with families there will be two sit-in observations of arrangement meetings per month. A debrieng meeting immediately following the arrangement will be meetings per month. A debrieng meeting immediately following the arrangement will be conducted whenever possible. A written evaluation will be produced by the training director of the observed arrangement and given to the director and management. There are quarterly sta meetings, and formal classes and seminars for this position. The supervisor will discuss training opportunities for advancement. If not already held by the employee, a current California Funeral Directors license is required. The company will pay for funeral directors license renewals. Qualities : Desired qualities on which the Director will be evaluated include: Appearance/grooming - Please view our dress code requirements here. Compassion/Empathy Flexible Initiative/Proactivity Verbal Skills Average Case Value Paperwork Accuracy Client Survey Scores Performance : Director will be evaluated on performance of the duties identied above, per the accompanying Funeral Director Manual Checklist. Initial goals for competencies required to begin seeing families will be laid out and progress monitored. As prociency is attained on short and medium term goals, additional core competency goals will be added. All goals whether short or long term will be given attainment or completion dates. If specic tasks related to the competency standards are not met, dates will be renegotiated. As time passes management will determine if sucient progress is being made to warrant continuation of the employment relationship, salary rate considerations, or promotion. The company is an equal-opportunity employer and provides employee benets package. New employees are evaluated every Quarter during their rst year, and annually thereafter. Management prefers to promote from within, so every employee is encouraged to discuss advancement and career goals with his/her supervisor. This position is at will, meaning neither continued employment nor tenure is guaranteed.

Keywords: O'Connor Mortuary, Covina , Funeral Arranger/Director, Healthcare , Laguna Hills, California