CSR - Customer Service Representative - Now Hiring Full Time!
Company: KPI Group
Location: Covina
Posted on: January 15, 2021
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Job Description:
Our firm leverages a scalable customer relations model and
trains our talented Customer Service Representatives to prepare,
launch, and optimize every product and service campaign. We're a
trusted customer acquisition partner for top-flight technology
companies nationwide, and we are seeking a talented CSR to join our
growing team!Enhancing the customer experience to build customer
loyalty is the primary focus of all our campaigns. To this end, our
resources and expertise are tailored to enhance knowledge about
market dynamics and consumer engagement. Companies thrive as a
result of our experience and skill, and we are equally dedicated to
their customers as our own.As a CSR you will:* Listen, understand,
and take quick action. Like all of us, customers just want someone
to listen and help get their problems solved. You'll do both.*
Assist customers in selecting the products and services that best
suit their technology and communications goals and help to set up
the account.* Process upgrades, downgrades, new product purchases
and facilitates delivery and installation efficiently and
effectively.* Maintain excellent time management, professional
customer service at all times, and be able to balance multiple
projects and responsibilities.* Have the opportunity to engage in
continuous professional development training sessions and
participate in dynamic team-based company culture.Job
Requirements:What You Need to Get Started:* 1-2 years in a customer
based role* Excellent interpersonal skills, tact, and a track
record of success with customer-facing roles* Ability to handle
pressure, prioritize, and multi-task during the course of a
business day* Tech-savvy, or the ability to pick up concepts
quickly* Enthusiasm and aptitude for learning new skillsSDL2017
Keywords: KPI Group, Covina , CSR - Customer Service Representative - Now Hiring Full Time!, Hospitality & Tourism , Covina, California
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