Customer Service Associate
Company: TTEC
Location: South Gate
Posted on: May 8, 2024
|
|
Job Description:
Be the spark that brightens days and ignite your career with
TTEC's award-winning employment experience. As a Cambodian-English
Bilingual Healthcare Customer Service Representative working
remotely in California , you'll be a part of bringing humanity to
business. #experienceTTEC Our employees have spoken. Our purpose,
team, and company culture are amazing and our Great Place to Work
certification in the United States says it all! What You'll be
Doing Do you have a passion for helping others and giving them
peace of mind? You'll have ownership over resolving escalated or
complex calls from customers. Whether it's getting answers for
customers quickly, consulting on products with compassion or
resolving their issues with a smile, you'll be the difference
between their customer experience being just average or an
exceptional one. During a Typical Day, You'll Answer incoming
communications from customers Conduct research to provide answers
for customers to resolve their issues What You Bring to the Role
Bilingual in English and Cambodian 6 months or more of customer
services experience High school diploma or equivalent Recognize,
apply and explain your product or service knowledge Computer
experience High speed internet connection (> 25mbps) What You
Can Expect Supportive of your career and professional development
An inclusive culture and community minded organization where giving
back is encouraged A global team of curious lifelong learners
guided by our company values Base wage starting at $22.00 plus
performance bonus opportunities And we have a healthy benefits
package based on your position that could include PTO, tuition
reimbursement, health and wellness incentives Visit
www.hellottecbenefits.com for more information. A Bit More About
Your Role We're committed to ensuring you have the skills and
support to be successful in your role throughout your career. From
your first day in training, through individualized webcam-enabled,
engagement and coaching, on into 1000s of free courses to support
your career growth wherever that may take you. And we know that you
bring with you the one necessary ingredient that can't be taught -
a caring and supportive nature that will shine through as you help
customers. Our TTEC community is here for you as one dynamic,
global family. You'll report to the Team Leader. You'll contribute
to the success of the customer experience and the overall success
of the team. About TTEC Our business is about making customers
happy. That's all we do. Since 1982, we've helped companies build
engaged, pleased, profitable customer experiences powered by our
combination of humanity and technology. On behalf of many of the
world's leading iconic and hypergrowth brands, we talk, message,
text, and video chat with millions of customers every day. These
exceptional customer experiences start with you. TTEC is proud to
be an equal opportunity employer where all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We aim to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and for you
to bring value to the table in your own unique way.
Keywords: TTEC, Covina , Customer Service Associate, Hospitality & Tourism , South Gate, California
Click
here to apply!
|