Full Time - Telecom Campaign - Customer Service Representative (CSR)

Company: Eminent Group
Location: Covina
Posted on: March 14, 2020

Job Description:

EMG is an outsourced marketing agency looking for a full time Entry Level Customer Service Representative to join our Covina office on a permanent basis primarily focused on our telecommunication campaign.

You will work with other Customer Service Representatives and various telecommunication product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our telecommunication focused client base.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Core Responsibilities:

--- Provide high quality service to each of our clients
--- Maintain client confidentiality at all times
--- Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
--- Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists
--- Communicates clearly with staff in a timely and professional manner
--- Identify cross-sell opportunities, and escalate to our sales team and product partners in order to close or provide advice to the client
--- Verify and maintain data quality

Essential Skills:

--- Clear written and verbal communication skills
--- 1+ years of prior experience is preferred
--- Strong relationship management skills
--- Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
--- Business acumen in the marketing and client relations field is preferred
--- Must understand and comply with applicable regulations and standard operational procedures
--- Must ensure that all transactions are executed properly and meet compliance guidelines

Keywords: Eminent Group, Covina , Full Time - Telecom Campaign - Customer Service Representative (CSR), IT / Software / Systems , Covina, California