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Applications Training Specialist

Company: Optum
Location: Covina
Posted on: May 4, 2021

Job Description:

OVERVIEW OF POSITION:Responsible for assisting in the development, facilitation and coordination of department training programs for both the medical group and corporate projects, and works with assigned sites/regions to identify training gaps.ESSENTIAL FUNCTIONS:

  • Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
  • Provides application training on company-approved software for new hires.
  • Delivers training programs to individuals, small and large groups.
  • Organizes and presents technical training on IDX applications.
  • Supports initial training of new PC users in navigating PC applications including but not limited to Microsoft Office applications, TouchWorks, in-house created applications and other company-approved applications.
  • Trains on roll-out of new software and software enhancements.
  • Conducts "train-the-trainer" programs.
  • Assists in the design and development of training documentation, manuals and performance evaluations for training programs.
  • Administers standardized performance evaluations.
  • Performs training needs assessments.
  • Receives user feedback and evaluation regarding Information Services training for the purpose of identifying training opportunities and improvements to department programs.
  • Serves as a resource for Optum clients.
  • Serves as a testing resource for Information Services projects.
  • Travels to training sites as requested.
  • Participates in meetings and committees as requested.
  • Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Performs additional duties as assignedEDUCATION:
    • Bachelor's degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.EXPERIENCE:
      • Over 1 year and up to and including 3 years of applications training experience.KNOWLEDGE, SKILLS, ABILITIES:
        • Computer literate.
        • Proficient in Microsoft Office applications.
        • Proficient in operating computer keyboard, telephone, fax machine.
        • Proficient in creating training materials and documentation.
        • Strong presentation skills.
        • Ability to tailor message to the audience.
        • Strong verbal and written communication skills.
        • Ability to speak Standard English clearly using simple and complex sentences.
        • Ability to transfer knowledge to clients with diverse cultural backgrounds, educational experiences and learning styles.
        • Customer-service oriented.
        • Energetic, detail-oriented and a quick learner.
        • Ability to multi-task and work in a fast-paced environment.
        • Valid CA driver's license, insurance and vehicle for work-related travel.
        • Proficient in IDX applications preferred.
        • Knowledge of medical office procedures including ICD-9 and CPT coding preferred.
        • Microsoft Office certification preferred.What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With--DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining--OptumCare--and the--UnitedHealth Group--family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)--Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you'll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)--Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Covina , Applications Training Specialist, Other , Covina, California

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