Business Operations Senior Specialist [REMOTE]
Company: Southern California Edison
Location: Covina
Posted on: June 22, 2022
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Job Description:
Job Description
Join the Clean Energy Revolution
Become a Business Operations Senior Specialist at Southern
California Edison (SCE) and build a better tomorrow. In this job,
you will partner with the Senior Manager, Customer Billing System &
Analysis Advisors, and other peer Senior Specialists within the
Organizational Analysis & Project Implementation (OA&PI) team
to provide Usage and Billing project implementation, issue
resolution support, and consultation services to the Revenue
Services Organization (RSO) and its business partners. Support
provided by this position is critical towards ensuring regulatory
compliance, timely and accurate billing, and the Organizations
ability to successfully achieve strategic objectives, goals, and
operational efficiency initiatives. As a member of the OA&PI
team, this position will provide the opportunity to work in a
fast-paced environment, collaborating with business partners across
the company, while gaining subject matter expertise knowledge and
experience with SCE tariffs, rates, demand response programs, usage
and billing calculations, and the various support activities
required to implement and test system changes that have a direct
impact on customer billing.
As a Senior Specialist , your work will help power our planet,
reduce carbon emissions and create cleaner air for everyone. Are
you ready to take on the challenge to help us build the future?
A day in the life - Get ready to think big, work smart and shine
bright!
This position will act as a Usage and Billing calculation subject
matter expert, representing the organization while collaborating
with business partners from Information Technology and various
organizations within Customer Service. Collaboration will take
place during business requirement and review sessions, development
of operational processes, testing activities, production
validations, and triage calls for the implementation of regulatory
and compliance projects and operational efficiency initiatives.
This position will also support operations with ad-hoc Usage &
Billing requests to resolve identified billing calculation issues.
While providing this level of support, the typical responsibilities
and/or expectations for this position include the ability to:
Review business requirements to evaluate constraints and
alternatives, identify potential integration risks, determine
feasibility of automation, identify and address operational
impacts
Frame issues inclusive of formalized alternative recommendations
that leverage best practices, lessons learned, and/or well-designed
strategic ideas that may be unprecedented in nature
Present findings and recommendations and consult with partners and
various levels of leadership
Design, develop, implement, and operationalize complex manual
billing solutions to facilitate customer billing processes that are
currently not supported by existing systems
Use developed tools, scripts, robotic automation, and existing SAP
functionality to address operational inefficiencies and support
operational processes
Perform system testing and production bill calculations to ensure
the accuracy of customer billing
Create and maintain SOX Control documentation
Qualifications
The essentials
Five (5) or more years of experience supporting the implementation
of projects and analyzing and interpreting data to resolve
issues
Proficiency using Microsoft Excel
The preferred
Experience interpreting tariff applicability, eligibility, rate
calculations, and/or special conditions
Experience reviewing business requirements and assessing
operational impacts
Experience performing system testing
Experience framing and presenting technical issues, including
recommended solutions to partners and various levels of
leadership
Experience working with Usage and Billing systems
Experience working with SAP applications
You should know
Work Mode :The positions work mode is remote . Employee is able to
work primarily at home or remote however, the employee may be
expected to come to an SCE facility on occasion. Unless otherwise
noted, employees are required to reside in the state of California.
Hiring organizations can add further requirements related to
specific jobs. Further details of this work mode will be discussed
at the interview stage.
Visit our Candidate Resources
(https://www.edisoncareers.com/page/show/Candidate- Resources) page
to get important information related to benefits/perks, testing,
candidate tips, hiring process, and more!
There may be up to two positions available
There may be an assessment as part of the interview process
Testing
This position requires testing and applicants who are identified to
continue through the selection process will be invited to test via
email. Please access ourInformation Guides
(https://www.edison.com/home/careers/guides-for-pre-employment-tests.html)
, to reference Edison Individual Contributor Workstyles test 8203.
Candidates who have previously passed these assessment(s), in some
cases, may not need to retest again for this position.
About SCE
The people at SCE don't just keep the lights on. Our mission is so
much bigger. Were fueling the kind of innovation thats changing an
entire industry, and quite possibly the planet. Join us and create
a future with cleaner energy, while providing our customers with
the safety and reliability they demand. At SCE, youll have a chance
to grow personally and professionally, making a real impact in
Southern California and around the world.
At SCE, we celebrate our differences. We are a proud Equal
Opportunity Employer and will not discriminate based on race,
color, religion, sex, sexual orientation, gender identity, national
origin, age, disability, protected veteran status or any other
protected status.
We are committed to ensuring that individuals with disabilities are
provided reasonable accommodation to participate in the job
application or interview process, to perform essential job
functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodations at (833)
343-0727. #LI-LH1
Keywords: Southern California Edison, Covina , Business Operations Senior Specialist [REMOTE], Other , Covina, California
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