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FT Customer Support Specialist (Work From Home)

Company: January
Location: Covina
Posted on: November 19, 2022

Job Description:

[Call Center / Remote] - Anywhere in U.S. / Unlimited PTO / Flexible hours / 401k / Medical, dental, and vision insurance - As a Support Specialist you'll: Manage inbound calls, emails, and texts from borrowers with the objective of addressing their account needs; Use ZenDesk to document communications, analyze user problems, resolve basic issues, and facilitate payments on behalf of borrowers who call in; Improve existing contact center processes, assist in evaluating inbound call workflows, efficiencies, and problems to identify the most effective use of resources to meet capacity goals; Inform future product improvements by gathering user feedback through your use of January's system and communication with borrowers...Hiring Fast > >

Keywords: January, Covina , FT Customer Support Specialist (Work From Home), Other , Covina, California

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