Implementation Support Representative
Company: VirtualVocations
Location: Vista
Posted on: May 17, 2025
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Job Description:
A company is looking for an Implementation System Support
Representative.
Key Responsibilities
Serve as the primary point of contact for user setup and
troubleshooting of Athena software
Log incidents and service requests in the ServiceNow ticketing
system and escalate complex issues as necessary
Guide users through issue resolution processes and provide regular
status updates on incidents
Required Qualifications
H.S. Diploma or GED required
Associate Degree or higher in Information Technology, Computer
Science, or a related field preferred
2-4 years of experience in IT support, help desk operations, or
technical customer service required
Familiarity with Learning Management Systems (LMS) required
Basic experience with SQL or Microsoft Access preferred
Keywords: VirtualVocations, Covina , Implementation Support Representative, Other , Vista, California
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