CDnA - Director, Customer Insights, Obesity

Company: Amgen
Location: Thousand Oaks
Posted on: September 1, 2025

Job Description:

Join Amgens Mission of Serving Patients At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do. Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. CDnA - Director, Customer Insights, Obesity What you will do Lets do this. Lets change the world. In this vital role the Customer Insights Director will be responsible for driving customer insights that shape strategy and key decisions for the obesity portfolio, including MariTide and pipeline assets. This includes leading a team that generates insights by integrating a myriad of sources that may include (but not limited to) internal knowledge, strategic secondary analytics, and primary market research. The individual in this role is a collaborative business partner that can align business questions with impactful insight generation approaches and influence commercial perspectives on franchise/product strategy, brand building, and decisions for internal governance. They are an effective communicator and story-teller and a passionate champion of insights-driven strategy. They can proactively engage partners and drive alignment on an approach that advances thinking and enables objective and data-driven decision-making in the face of ambiguity. This position reports to the Executive Director, Obesity Lead, within Customer Data and Analytics (CD&A) but will work day-to-day with Global partners including Marketing, Value & Access, Forecasting, Competitive Intelligence, Analytics, etc. Flexible Commuter role to Thousand Oaks, US Headquarter site. You will work on-site a minimum of 3 days a week. Responsibilities Lead teams synthesizing information from a variety of sources (e.g., market research, competitive intelligence, secondary data, advisory boards) to develop strategic insights that address business needs Integrate insights and knowledge to develop business cases and facilitate workshops to support clinical development plans, lifecycle management and other strategic decisions developing CEO staff level deliverables Plan, design and conduct primary market research with a research agency for assets across various phases of the product lifecycle to enable strategic decision making Lead ad hoc strategic secondary analytics to inform strategic decisions Clearly communicate insights and recommendations to variety of audiences, including senior leadership (e.g., Therapeutic Area Heads), and become a devils advocate when needed Partner with commercial leadership and cross-functional partners to define and prioritize objectives, budget and work plans to meet evolving business needs Identify, evaluate, and manage relationships with best-in-class vendors and look for opportunities to innovate and advance capabilities Manage and develop direct reports, while individually leading select projects when needed Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborative leader with these qualifications. Basic Qualifications: Doctorate degree and 4 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience Or Masters degree and 8 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience Or Bachelors degree and 10 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience In addition to meeting at least one of the above requirements, you must have at least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience referenced above Preferred Qualifications: Demonstrated exceptional business acumen, strategic / critical thinking skills, and ability to influence key decisions Ability to independently extract, analyze, treat, and consolidate data from sources in formats with rigor and high level of accuracy and translate into actionable recommendations Excellent oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences, including senior management Ability to work collaboratively and adaptively in team-based, cross-functional environments Ability to balance a multitude of stakeholders and projects in parallel Strong knowledge of drug development, commercialization and the broader healthcare industry (patients, HCPs, payers) Experience leading primary research This is a pivotal role that demands a strategic, commercially minded leader with exceptional marketing expertise, strong analytical abilities, and a proven ability to collaborate across functions. The ideal candidate can influence effectively at both global and local levels, driving impact across the organization. Success in this role will open pathways for significant professional growth and advancement at Amgen. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, well support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans Flexible work models, including remote and hybrid work arrangements, where possible Apply now and make a lasting impact with the Amgen team. careers.amgen.com In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. CDnA

Keywords: Amgen, Covina , CDnA - Director, Customer Insights, Obesity, PR / Public Relations , Thousand Oaks, California