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Telecom Customer Service Rep

Company: Eminent Group
Location: Covina
Posted on: March 16, 2020

Job Description:

EMG is a fast growing telecommunication focused firm taking over the Glendora area.

Responsibilities:

--- Consistently delivers a remarkable customer service experience.
--- Responsible for improving customer retention using strategic programs, services and excellent communication.
--- Works extensively with the customer to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.
--- Accepts coaching and takes action to improve performance.
--- Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
--- Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
--- Quickly captures customer?s needs and seamlessly provides delivery options that meet those needs.
--- Proactively looks for opportunities to drive sales growth by identifying new leads.
--- Provides a personalized approach that shows customers we can help, regardless of their need.

Job Requirements:

Requirements:

--- Experience providing excellent customer service in a fast paced contact center environment.
--- Experience using relevant computer applications / software
--- Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
--- Strong typing and accurate data entry skills required
--- Self-starter with proof of a strong work ethic and energetic personality

Keywords: Eminent Group, Covina , Telecom Customer Service Rep, Sales , Covina, California

Click here to apply!

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