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Customer Service Rep.

Company: Aerotek
Location: Covina
Posted on: April 9, 2021

Job Description:

Description:The Central Service Processor I prioritizes and coordinates the distribution of all checks from lenders and all operational teams ensuring timely delivery to the tax collecting agency. The role reviews data transmittals and makes certain all procedures are followed as represented within the agency payment requirements and that tax payment packages are complete.Tax Payment ProcessingEnsures all tax bills and C service reports balance to the checks presented to complete payment of taxesMatches and mails mass volumes within a short time frameWorks under time constraints in an effort to meet mortgage lender's reporting dates to allow for sufficient processing time to ensure disbursement from escrow account is completed by the disbursement due monthCommunicates to the operational teams if tax payments are presented with incomplete dataMonitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing tax payments from mortgage lenders to the taxing agency jurisdictions in order to meet tax payment deadlinesMonitors and reports status of checks in-house via spreadsheetsMonitors and reports status and tracking of mailed checks via the client's online Check BrowseAssists with training of fellow team members, specifically Temporary Staff personnelCustomer ServiceResponds to phone, written, e-mail and other inquiries from customer and tax collectorsCommunicates tax status information to client's internal and external customersQuality ControlPerforms Quality Assurance (QA) in work queues, Excel spreadsheets and other applicable formats.Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Tax Disbursement Team standards.Prepares production/statistical reports as applicable.Utilizes client's online Agency profile, Agency Calendar, and FAQS for applicable processing within scope of job responsibilities. Identifies discrepancies that may impact tax processing results to the client's business partners.Check ControlEnsures that all checks received from lenders or internal departments are acknowledged by our check control team and delivery timely for distribution to agency.Communicates to lenders should there be any checks not received within the daily package.Monitors and reviews all checks that show not yet processed and ensure have been completed to meet service level requirements.Skills:Customer service, Data entry, Microsoft office, Call centerTop Skills Details:Computer Skills: Basic/intermediate level in Microsoft: Excel, Word, and Outlook 2003 or greater. 2007 knowledge a plus. FTP, Windows Explorer, and file management knowledge is required. Must know how to use office equipment such as fax machines, copiers, and scannersIntermediate MS Office training-Excel and OutlookExperience in AS400Experience in MSP, FiServ, and Mortgage Serve Servicing SystemsAdditional Skills & Qualifications:Knowledge of tax processing cycles including state and agency requirements Adeptness at time managementEffective verbal and written communication skillsComputer Skills: Basic/intermediate level in Microsoft: Excel, Word, and Outlook 2003 or greater. 2007 knowledge a plus. FTP, Windows Explorer, and file management knowledge is required. Must know how to use office equipment such as fax machines, copiers, and scannersIntermediate MS Office training-Excel and OutlookCustomer Service experience -professional telephone demeanor when speaking to client's mortgage lenders and taxing agency jurisdictionExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Covina , Customer Service Rep., Sales , Covina, California

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