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Customer Service Representative

Company: HealthCare Talent
Location: Covina
Posted on: April 25, 2021

Job Description:

Job DescriptionPosition Purpose:Customer Service Representatives provide excellent customer service while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect.*Must be flexible to travel to West Covina, Covina, and Pomona**This is a temporary position at this timeResponsibilities:

  • Screens patients wearing proper PPE in front of clinic building for Covid-19
  • Welcomes patients and other clinic visitors with a smile.
  • Addresses all patients and visitors promptly and courteously.
  • Demonstrates dignity with kindness and compassion to all patients, visitors, and staff.
  • Provides exceptional customer service continues to enhance the patient/staff experience.
  • Ensure a smooth patient flow by promptly checking in patients and communicating the next steps with the patient.
  • Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
  • Confirms and updates patient demographic information, insurance information, and any additional required information in Companys electronic management system.
  • Takes payments and complies with the Company cash handling process as outlined by the Finance Department.
  • Obtains required information from patients (i.e. photo I.D., insurance card, Medi-Cal, Medicare, and/or Social Security card).
  • Assists patients with filling out forms.
  • Communicates with the back office care team members when the patient has completed the check-in process.
  • Confirms appointments as directed.
  • Follows up on appointment no shows as directed.
  • Responsible for maintaining program logs, as assigned by the Clinic Manager or doctor.
  • Actively participates in assigned care team meetings.
  • Responsible for clinic closure duties, including securing facility at the end of the shift, as assigned.
  • Provides a safe, comfortable environment for patients, families, and other staff members.
  • Responsible for complying with HIPPA standards and observing strict patient confidentiality.
  • Other job duties and responsibilities as assigned.

Keywords: HealthCare Talent, Covina , Customer Service Representative, Sales , Covina, California

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