Customer Service Representative

Company: Pulse Insurance Agency
Location: Covina
Posted on: April 27, 2021

Job Description:

Job DescriptionWe are seeking a Customer Service Representative to join our team!You will be responsible forhelpingcustomers by providing product and service information and resolvingtechnical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provideinformation about the products and services
• Troubleshoot and resolveproduct issues and concerns
• Document and updatecustomer records based oninteractions
• Develop and maintain a knowledgebase of the evolving products and servicesQualifications:
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Bilingual- English and Spanish or English and Mandarin or CantoneseCompany DescriptionGrowing independent insurance agency with many products to offer our clients. We make our office a one stop agency for their insurance needs. Our agency team offers different specialties in the industry such as; Life, Health, Medicare, Commercial, Workers Comp, Personal Lines, and Bonds. This allows you to offer the clients a specialized service and a knowledgeable representative to take care of their needs.

Keywords: Pulse Insurance Agency, Covina , Customer Service Representative, Sales , Covina, California