Member Service Representative II

Company: Foothill Credit Union
Location: Covina
Posted on: September 26, 2024

Job Description:

Description: Position: Member Service Representative II Salary Range: $19.00 to $23.60 per hour Status: Full-time, some Saturdays Founded in 1958, Foothill is a not-for-profit, member-owned, $720 million-strong cooperative financial institution serving more than 30,000 members. We focus on providing quality member service to our 300+ SEGs, including six hospitals, 14 school districts, two colleges, 17 private schools, businesses, and municipalities in the San Gabriel Valley. Foothill Credit Union is a community advocate and strives to partner with other businesses and organizations dedicated to community involvement. We often participate in events and fundraising efforts benefiting the schools and organizations we serve to give back to our members and community. Benefits:We offer a competitive compensation package that includes benefits such as health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities. Health Insurance Coverage (Medical, Dental, and Vision)401(k) Plan with dollar-for-dollar match (up to 6%)Profit-Sharing PlanFlexible Spending AccountLife and AD&D InsurancePaid Time-Off ProgramEducational Reimbursement ProgramPaid HolidaysSpecial Recognition ProgramsReferral Program Summary: We are excited to announce the opportunity for a dedicated and customer-oriented professional to join our team as a Member Services Representative II. In this vital role, you will be the face of our organization, providing exceptional service to our members and ensuring their needs are met with efficiency and care. Your commitment to excellence will not only enhance our members' experiences but also contribute to the overall success of our dynamic team. Essential Duties and Responsibilities:The job duties, responsibilities, and requirements represent the required knowledge, skill, and/or ability but may not be all-inclusive. -- Perform tasks independently, analyze research, and resolve problems and members' issues with minimal supervision.-- Consistently adhere to sales and service guidelines to provide an exceptional member service experience.-- Receive and disburse funds, posts deposits, loan payments, transfers, withdrawals, additions, and deletions of authorized account signers.-- Processes loan advances from credit card or line of credit accounts.-- Issues cashier's checks -- Balances cash drawer daily-- Create a welcoming, friendly, professional environment when interacting with the public.-- Supports and actively promotes all marketing campaigns.-- Consistently achieve cross-sell goals by promoting and selling products and services to fit the member's needs.-- Scans and balances check in preparation for check processing.-- Assist in processing school bags and in balancing the cash vault. -- You might be required to perform your duties at different branch locations.Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Requirements: 1-3 years of credit union/banking experience.High school diploma or equivalentProven ability to handle confidential information with discretionKnowledge of the industry the organization serves is preferred.Other Skills and Abilities:Proven ability to handle confidential information with discretionExcellent communication skills, both verbal and writtenProficient in the use of Microsoft Office Suite Demonstrated ability to resolve member issues and concerns effectivelyStrong interpersonal skills with a focus on empathy and customer satisfactionAbility to work in a fast-paced environment and adapt to changing prioritiesExperience with data entry and maintaining accurate member records-Capacity to work both independently and as a team playerBilingual (Spanish/English) proficiency preferred.A valid California Class C Driver's License, a method of transportation when needed to carry out job-related essential functions, and at least minimum automobile insurance coverage as required by the State of CaliforniaCompensation details: 19-22.19 Hourly WagePI387e00c74b9c-25660-34784397

Keywords: Foothill Credit Union, Covina , Member Service Representative II, Sales , Covina, California